REDesign Customs Refund & Returns Information

Returns Procedure: 
– Before returning any goods please read all our terms and conditions.
– REDesign Customs Ltd must be informed by e-mail or telephone on 01405 947762 of any items that you wish to return for credit or exchange within 7 working days commencing the day of delivery. A member of staff will provide you with information on how to return the goods to us.
– Please ensure that you include a copy of your invoice when shipping any items back to us.
– No parts that have been used, fitted or installed will be accepted for Credit or Refund.
– Any parts returned must be in resalable condition.
– We will not under any circumstances pay any VAT/Import Duties on Returns, If we are requested to do so your return will be rejected/abandoned.

For orders that have been supplied correctly & assuming goods are in re-saleable condition:
-Within 14 days from the day of delivery – Goods can be returned for ANY reason for a full refund of goods and initial delivery charge.
-We do not cover returns postage back to us
-After 14 days from the day of delivery – Goods can be returned but with a 20% handling charge. The initial delivery charge & return delivery charges will NOT be refunded.
-After 28 days from the day of delivery – Goods are not accepted back for refund.

Please note, items which are manufactured to-order ‘custom’ or ‘bespoke’ are paid for prior to manufacture, and are subject to an initial deposit which cannot be returned. If this item is defective within 14 days, we will seek to repair or replace this item.

For orders that have been supplied incorrectly & assuming goods are in re-saleable condition:
-Within 28 days from the day of delivery – Goods can be accepted back for full refund, refund for initial shipping and refund for return shipping.
-If goods are not in re-saleable condition e.g fitted/test fitted, original packaging not present, covered in grease/lube etc, supplied correctly or incorrectly we will not accept for a refund.

At our discretion, we may drop ship your order direct from a UK supplier.  If we arrange to drop ship an item it will be arranged internally, you only pay the price agreed in advance.